Frequently Asked Questions

What is The House of Haven?
The House of Haven is an online therapy practice specializing in providing mental health support for LGBTQ+ individuals, veterans, men, and those navigating significant life transitions. Our goal is to create a safe, welcoming space where healing and growth can thrive.
Where are your services available?
Our therapy services are currently available to residents of Georgia. Stay tuned as we expand to serve more states in the future.
What types of therapy do you offer?
We offer individual therapy sessions focusing on mental wellness, trauma recovery, anxiety, PTSD, self-acceptance, relationship challenges, and adjusting to life changes.
What is your approach to therapy?
Our therapists use evidence-based approaches tailored to your unique needs. We emphasize a compassionate, nonjudgmental, and supportive environment to help you achieve your goals.

How do I schedule an appointment?
You can schedule an appointment directly through our website. Simply click on “Schedule a Consultation” and follow the steps to book a session.
What are your hours of operation?
We offer flexible scheduling to accommodate busy lifestyles, including evening and weekend availability. Check our booking page for specific time slots.
Are therapy sessions conducted online or in person?
All therapy sessions are conducted online via a secure telehealth platform, ensuring privacy and convenience.
How long are the therapy sessions?
Each therapy session typically lasts 60 minutes.
What happens if I need to cancel or reschedule an appointment?
We understand that life happens. Please notify us at least 24 hours in advance if you need to cancel or reschedule. Late cancellations or missed appointments may incur a fee.

How much does a session cost?
Each individual session is $149 and FVIP Training is $30, with no hidden fees.
Do you accept insurance?
We accept insurance directly. We can provide you with a superbill to submit to your insurance company for reimbursement, depending on your coverage.
Do you offer sliding scale fees?
Yes, we believe therapy should be accessible to everyone. Sliding scale fees are available on a limited basis for those who qualify. Please reach out to discuss your needs.
What forms of payment do you accept?
We accept insurance, all major credit cards, debit cards, and digital payment platforms such as PayPal.

Can I choose my therapist?
Yes! When booking your consultation, you’ll have the option to select a therapist who aligns with your needs and preferences.
What if I don’t feel like my therapist is the right fit?
Your comfort is our priority. If you feel your therapist isn’t the right match, please let us know, and we’ll help you transition to another therapist.

Is online therapy secure?
Yes, your privacy is our top priority. All sessions are conducted on a HIPAA-compliant platform to ensure confidentiality and security.
What equipment do I need for online therapy?
All you need is a device with internet access, a camera, and a microphone. Sessions can be conducted via laptop, tablet, or smartphone.
Will my information remain confidential?
Absolutely. We adhere to strict confidentiality and privacy standards as required by law. Your information will never be shared without your consent.

Do you work with veterans?
Yes, we specialize in supporting veterans dealing with PTSD, anxiety, and life after service. Our therapists understand the unique challenges faced by veterans.
What support do you offer for LGBTQ+ individuals?
We provide a safe and affirming space for LGBTQ+ individuals to explore issues such as identity, self-acceptance, relationships, and mental health challenges.
Can I come to therapy if I’ve never done it before?
Absolutely. Many of our clients are new to therapy. We’ll guide you every step of the way to ensure you feel comfortable and supported.

How do I know if therapy is right for me?
Therapy can be beneficial for anyone seeking support with their mental health, personal growth, or navigating life’s challenges. If you’re unsure, schedule a free consultation to discuss your goals.
How do I contact you if I have more questions?
Feel free to reach out through our Contact Us page or email us directly. We’re here to help!